Terms and Conditions

These Terms and Conditions (the "Terms") are an agreement between you and PT Rintis Chat Indonesia ("Rintis", "we", "us") covering your use of WhatsAppForm.id (the "Service").

By signing in, creating a form, or making a payment, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business.

If you only fill in a form published on WhatsAppForm.id, the business that published it is responsible for how your answers are used. Our Privacy Policy explains how we store them.

WhatsAppForm.id lets you build online forms, share them by link or QR code, save the responses to a dashboard, and have respondents send their answers to your WhatsApp number.

We may add, change, or remove features to improve the Service. If a change significantly reduces the core features of a paid plan you are on, we will tell you in advance.

WhatsAppForm.id is an independent product. It is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trademark of WhatsApp LLC.

• You sign in with a Google account. You must be at least 18 years old, or otherwise have legal capacity, to create forms.
• Keep your Google account secure. You are responsible for all activity in your WhatsAppForm.id account.
• Make sure the WhatsApp numbers you enter are yours or ones you are authorised to use.
• Tell us promptly if you suspect someone has accessed your account without permission.

• The Free plan includes up to 2 forms. Every form accepts unlimited responses, and the 5 newest responses per form are visible in the dashboard.
• The Pro plan includes up to 25 forms, all responses, custom form links, and removal of WhatsAppForm.id branding. Current prices are shown in the Service before you pay.
• Pro is prepaid for the period you choose and billed once through our payment gateway. It does not renew automatically; buying another period adds to your remaining time.
• When Pro ends, your account returns to the Free plan. Your forms and responses are kept, but only the 5 newest responses per form are visible, you can't create new forms while you have 2 or more, an existing custom link keeps working but can't be changed, and branding shows again on your forms.
• Special offers are available for a limited time and may be withdrawn at any time.
• We may change prices with advance notice. Price changes don't affect periods you have already paid for.
• Successful payments are non-refundable, except where required by law or if we made a billing error.

• Your forms and the responses you collect belong to you. You grant us a licence to store, process, and display them only as needed to run the Service.
• For response data, you are the data controller and Rintis is the data processor. You must have a valid legal basis, including consent where required, to collect respondents' data and to contact them on WhatsApp.
• Tell respondents who you are and how you will use their answers, and comply with Indonesia's Law No. 27 of 2022 on Personal Data Protection, including requests from respondents about their data.
• Don't use forms to ask for passwords, one-time codes (OTP), PINs, or full payment card details.

• Published forms are public: anyone with the link can open them. If you turn on search indexing, search engines may list your form.
• Custom links are given on a first-come basis. We may reclaim or change a custom link that impersonates another business, infringes someone's rights, misleads people, or conflicts with a page of the Service.
• Forms on the Free plan show "Made with WhatsAppForm.id" branding.

The Service relies on third-party platforms such as WhatsApp and Google. Your use of them is also subject to their terms and policies.

• Don't send spam, misleading messages, or messages to people who haven't agreed to hear from you. Breaking WhatsApp's policies can get your number restricted or banned.
• We are not responsible for restrictions, bans, outages, or changes made by third-party platforms.

You may not use the Service to:

• Phish, scam, or impersonate any person, business, bank, or government body.
• Sell or promote illegal goods or services, or carry out any other unlawful activity.
• Collect other people's data without a valid legal basis, or collect data you don't need.
• Publish content that is hateful, harassing, sexually explicit, or that infringes others' rights.
• Send spam or distribute malware.
• Access systems without permission, reverse engineer, scrape, overload, or disrupt the Service.
• Resell or rent out the Service without a written agreement with us.

The software, design, the WhatsAppForm.id and Rintis brands, and other materials of the Service belong to Rintis. You receive a limited, non-exclusive, non-transferable right to use the Service under these Terms.

We work to keep the Service available and secure, but it is provided "as is" and may have interruptions, scheduled maintenance, or problems caused by third-party providers. We will try to announce major maintenance in advance.

To the extent permitted by law, Rintis is not liable for indirect, incidental, or consequential losses, including lost profits, lost data, or lost business opportunities.

Our total liability for any claim related to the Service is limited to the amount you paid us in the 3 (three) months before the event giving rise to the claim.

You agree to indemnify and hold Rintis harmless from third-party claims arising from your forms, your breach of these Terms, your violation of the law, or disputes between you and your respondents or customers.

You can stop using the Service at any time. We may suspend forms or your account, with or without notice, if you breach these Terms, use the Service in a way that harms respondents or others, or if required by law.

After termination, your data is handled as described in the retention section of our Privacy Policy. You can contact us to request a copy of your data before your account is closed.

We may update these Terms from time to time. For material changes, we will notify you in the dashboard or by email before the changes take effect. By continuing to use the Service after that, you agree to the updated Terms.

These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved through good-faith discussion. If no agreement is reached within 30 (thirty) days, the dispute will be settled at the Depok District Court.

For questions about this document or your data, contact us at: